1. Is the delivery fee (US$5.00) a standard price worldwide? Are there any variance in regard to different countries?

   Ans: The delivery fee is a standard price to most of the worldwide regions while the extreme countryside area may require extra charge. Please contact us for the details if there are any concerns.

2. Has the sales tax been included in the listed price?

   Ans: Yes, sales tax is included. No extra charge.

3. How can I know the stock availability of the products?

   Ans: If the product is in stock, it can be added to cart for checkout. Otherwise, the product will not be able to add to cart.

4. Can I get more discount when buying the products?

   Ans: Our customers can subscribe our Newsletter to acquire a 10% OFF discount code. You also can get more discount when buying more than one of the same product. Note that only one discount code can be used in each purchase.

5. How can I check my order status?

   Ans: Once your order is successfully confirmed, our customer can check the status in the "Trace Your Order" page. Both order number and email address are required for order identification. Please record such information when placing order online.

6. When will I receive response if my online query is submitted in "Contact Us" page?

   Ans: All our customers' questions or opinions are very important to us. We will give response within 48 hours. You are also welcome to contact us through Whatsapp or Facebook messenger.

7. How can I do when the purchased product is suspended having problems?

   Ans: Please directly contact us and provide more details about the problems. Photo and/or video are highly necessary for the investigation. We will contact the corresponding supplier immediately. In case that any defect is confirmed, we can arrange to deliver a new one for replacement. Otherwise, refund will be arranged to protect our customers. Details can be referred to the Refund Policy.

8. How can I do if the product cannot be received after the promised shipping period?

   Ans: The shipping period is based on our suppliers' latest information and normally can be fulfilled within the time. In case of any postponement of delivery which causes a delay out of the promised time, we will arrange a refund to our customers. Details can be referred to the Refund Policy.

     9.  What currency are the prices do I see in the site?

          All prices are in USD.

    10  I just placed an order, when will it ship?
         We try our best to ship items as fast as we can, average shipping time are 15-21 days.
         Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please                 email us at contact@puppikiss.com.

    11.  How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

12.  I have a question, can you please help?

Absolutely! We are here to help you ! Please send us an email to contact@puppikiss.com and we will be happy. We do receive a large number of emails, If you wish to get a prompt response please state your order number and address and the problem clearly, thanks.